Description We are offering a role for a Help Desk Analyst I located in URBANDALE, Iowa. This position is part of the telecom industry and provides IT support within a Microsoft-centric infrastructure. This role offers a short term contract employment opportunity where you will be responsible for managing user desktop issues, peripheral devices, and applications to ensure smooth daily operations.

Responsibilities:

• Demonstrate strong work ethic and drive, showing reliability and dedication to delivering quality service

• Utilize Microsoft stack proficiency to manage desktops in Windows operating systems, including familiarity with Active Directory and Office 365

• Troubleshoot user desktop issues, peripheral devices (e.g., cameras, headsets, printers), and applications efficiently

• Manage tickets in the system as part of daily duties

• Allocate a portion of time towards password resets

• Dedicate time to resolving soft phone or microphone issues

• Allocate time to troubleshooting issues in the virtual desktop environment (end-user perspective)

• Spend a portion of time troubleshooting end-user application issues, both internal and web-based

• Provide hands-on support in the office, accounting for a portion of the normal day

• Utilize experience with soft phones for efficient communication

• Familiarize self with ticketing systems like Sharewell (current) or Avante (upcoming transition)

• Use skills in Deskside Support, Desktop Hardware, Active Directory, MS Office 365, Avante to perform tasks effectively. Requirements • Possess strong skills in Deskside Support, providing technical assistance and troubleshooting for hardware and software issues.

• Proficient in handling Desktop Hardware, including installation, maintenance, and repair.

• Demonstrable experience in managing and maintaining Active Directory, including user account creation, permissions setting, and group policy configuration.

• Familiarity with MS Office 365, including its suite of productivity tools such as Word, Excel, PowerPoint, and Outlook.

• Ability to work with Avante software, including its implementation, operation, and troubleshooting.

• Excellent problem-solving skills, with the ability to think critically and resolve issues efficiently.

• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.

• Ability to work in a team-oriented environment, collaborating with other IT professionals to ensure smooth operations.

• Proven track record of maintaining customer satisfaction, with the ability to handle customer complaints and issues effectively.

• Willingness to continue learning and updating skills to keep up with technological advancements.

• Must be able to handle multiple tasks simultaneously, prioritizing workloads to meet deadlines. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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