Northern Light Acadia Hospital

Department: Behav Hlth Case Mgmt Program

Position is located: 91 Camden Street

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 8:00 AM to 4:30 PM

Summary:

The Peer and Family Support Partner is an individual who is receiving or has received services and supports related to the diagnosis of a mental illness/substance use disorder and is in recovery from that illness, who is willing to self-identify this history and has 3 years of lived experience in the parenting role of a child who has emotional, developmental, behavioral, substance use or mental health concerns. Applicants will also complete the required GEAR training to obtain Family Support Partner and Certified Intentional Peer Support Specialist certifications within the first 9 months of employment.

Responsibilities:

• Understands, and adheres to clinical policies and yearly updates in Basics of Self Protection, iCare, and CPR training.

• Demonstrates the ability to engage others in supportive conversation and has excellent customer service skills.

• Introduces self and shares history as a recipient of services to people entering treatment and seeks opportunities to contribute to the organization’s welcoming culture.

• Provides emotional support, advocacy support, practice and education pertaining to needs of clients on caseload.

• Maintains visibility in the program and with clients in the programs.

• Has a working knowledge of hospital treatment programs and locations.

• Be committed to the mission, vision and values of Northern Light Health.

• Has a working knowledge and understands how to access social services agencies in surrounding areas.

• Arrives on time for scheduled activities and work day.

• Communicates personal needs to supervisor for time off or schedule changes with reasonable advanced notice.

• Wears appropriate attire and grooming.

• Collaborates with other staff to achieve desired treatment outcomes.

• Provides care relevant to the patient centered plan.

• Ability to take direction from others; exhibit appropriate therapeutic affect and behavior; ask questions for clarification’ requests feedback regarding performance with clients and peers.

• Attends scheduled staff and supervisory meetings.

• Plans and facilitates peer run group focusing on mental health and medical wellness.

• Understands and can emotionally support clients through multiple systems to include educational, mental health and judicial.

• Guarantees the confidentiality of all information accessed regarding client’s care.

• Maintains a professional manner when making professional contacts and inquiries.

• Ensures that all work assigned is completed in an accurate, professional and timely manner.

• Maintains required peer load as determined by program.

• Utilizes supervision appropriately and proactively, including risk management issues.

• Collaborates with members of multi-disciplinary team effectively. Ability to work flexibly with the entire team’s caseload as indicated.

• Documents all necessary clinical notes within a 24-hour period.

• If applicable, maintains a clean driving record, notifies supervisor immediately of any problems with driver status and auto insurance coverage (Must Carry 100/300).

• Documents within the medical record.

• Collaborates with all BHH team members involved in the plan of care.

• Presents cases in a concise, accurate manner – both verbally and in writing.

• Effectively identifies client crisis situations and intervenes efficiently and effectively.

• Closely tracks progress of caseload, continuously reprioritizes activities and intervenes at key points to assist patient towards goals.

• Maintains and abides by ethical standards set forth by the facility and state licensure.

• Has the ability to form mutual professional relationships with others and support them on their journey of recovery.

• Supports clients and family utilizing appropriate referrals and resources including the Behavioral Health Home and primary care services.

• Assist in making a work environment free from recognized hazards that create a risk or injury to employees, patients or visitors and that all accidents and incidents are reported by employees and properly investigated. When appropriate, assist with the return of all workers with work related injuries and illnesses to gainful employment.

• Other duties as assigned.

Other Information:

• 3 years of lived experience in the parenting role of a child who has emotional, developmental, behavioral, substance use or mental health concerns.

• This is a hybrid position that includes both telehealth and in person community-based working environments.

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

• Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

• Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.

• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

• Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

• Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .

Education

• Required High School Diploma/General Educational Development (GED)

Working Conditions

• Potential exposure to abusive and/or aggressive people.

• Need to drive to perform responsible duties.

• Work with computers, typing, reading or writing.

Northern Light Acadia Hospital is a broad behavioral health delivery system centrally managed from its location in Bangor, Maine. Acadia Hospital is a leader in providing comprehensive inpatient and outpatient services, tele-psychiatry, consultations to regional emergency departments, school-based and employer-based services, and integration into primary and specialty care practices. Northern Light Acadia Hospital offers innovative programming in the form of eating disorder services and a geriatric mood and memory clinic, which is involved in multiple clinical trials for promising Alzheimer's medications. The hospital is also the parent organization of Northern Light Acadia Healthcare which provides a substance use disorder treatment program, case management, and other outpatient mental health services serving patients from all corners of Maine. Acadia Hospital embraces service excellence and high quality care as evidenced by its commitment to achieve Center of Excellence status in the delivery of behavioral health services. Northern Light Acadia Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Northern Light Health offers a broad range of providers and services, including ten hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport. Bangor, Maine is a vibrant small city with easy access to Maine's spectacular coast, mountains, and lakes. Schools rank among New England's best with the flagship campus of the University of Maine located in the neighboring town of Orono. Bangor serves as the regional hub for medicine, the arts, and commerce. Bangor International Airport offers direct and one-stop service to many major destinations.

Position Peer & Family Support SpecLocation Req ID null