Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way (http://get.sprinklr.com/hubfs/SprinklrWay.pdf) .

Job Description

Senior NetSuite Administrat or

Sprinklr is in search of a rock star NetSuite Administrator to join our Business Systems and Apps team.

The ideal candidate will possess an in-depth understanding of complex NetSuite configurations. He/she/they will play a key role in maximizing the efficiency and scalability of the system to support our growing organization.

Location: Remote/flexible

About the Role :

• System Administration : Perform day-to-day administration and maintenance of the NetSuite system, including user setup, roles, permissions, workflows, and customizations. Serve as point of contact for troubleshooting and resolving complex system-related issues, providing advanced technical support to users.

• Configuration and Customization : Lead the configuration and customization of NetSuite to align with business processes, ensuring optimal system performance and functionality. Collaborate with stakeholders to identify and implement system enhancements, new modules, and integrations as needed.

• Process Optimization : Identify opportunities to enhance operational efficiency and productivity through system improvements.Collaborate with cross-functional teams to streamline and optimize business processes using NetSuite automation, scripting, and workflows.

• Integration and Data Management : Support integrations between NetSuite and other business applications, ensuring seamless data flow and accuracy. Monitor data quality and integrity, conducting regular audits and implementing data cleanup processes as necessary.

• Training and Knowledge Sharing : Assist in development of training materials and conduct training sessions to educate users on NetSuite functionalities, best practices, and new features. Act as a mentor to junior administrators, sharing expertise and promoting continuous learning within the team.

• Security and Compliance : Ensure compliance with security policies, controls, and best practices related to NetSuite access, data privacy, and system usage. Stay updated on NetSuite updates and security features, implementing necessary patches and upgrades to maintain a secure environment.

• Documentation and Reporting : Maintain comprehensive system documentation, including process flows, procedures, and system configurations. Generate regular reports and dashboards to provide insights into system performance, usage, and key metrics.

About You :

• Minimum of 7 years hands-on direct responsibility administering NetSuite OneWorld, preferably in a senior or lead rolein a global / multi-bookstructure.

• In-depth experience withAdvanced Revenue Management (ARM) module, including itemconfiguration, fair value price records, FV formulas and reporting.

• Working knowledge of NetSuite workflows, scripts, custom records, and fields.

• Experience with Order to Cash and Procure to Pay processes.

• Experience with Zone Advanced Billing desirable.

• NetSuite certifications are highly desirable.

• Demonstrated experience in integrating NetSuite with other applications and managing data migration projects.

• Experience in technology industry.

• Familiarity with ITGC (IT General Controls) and SOX environments.

• Ability to work independently in a remote environment, managing priorities and deadlines effectively.

• Excellent analytical, problem-solving, and communication skills.

• Ability to work effectively in a teamand collaborate with cross-functional stakeholders.

• Willing, positive attitude.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

$110,000 - $146,000 - $183,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

We’re excited that you’re interested in joining Sprinklr!

Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form (https://forms.office.com/r/hzDnhjYCJf) .