[The Rhode Island Public Transit Authority (RIPTA) is recruiting Internally and Externally for one (1) or more positions of *[Customer Service Representative[. This is a Laborers International Union of North America, Local 808 (LIUNA Local 808) position. All applicable Collective Bargaining Agreement (CBA) selection criteria will apply when considering internal applicants.

**[Position Title: CUSTOMER SERVICE REPRESENTATIVE

[Posting Period:[ May 8, 2024, through May 31, 2024

**[Salary Range: $36,822.54 to $46,028.18 Annum (Pay Grade 114)

**[Reports To: Customer Service Operations Administrator

[Union Affiliation:[Laborers International Union of North America, Local 808* *[(LIUNA, Local 808)

**[Summary of Position[: [Under general supervision of Customer Service Operations Administrator, the Customer Service Representative is responsible for responding to inquiries in person, e-mail and on the telephone. Responsible for assisting the Customer Service Department with day-to-day activities related to customer relations.[ Coverage may include the Kennedy Plaza ticket office, the Customer Service Department at 705 Elmwood Avenue, RIPTAs photo identification office, and Newport Transportation Center.

[Essential Duties and Responsibilities: ]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}*]{arial",sans-serif"=""}

Responds to and assists in resolving inquiries from customers and employees;

Answers customer service telephones, assists with responding to customer complaints, inquiries, or providing other information as needed;

Performs general typing/data entry in support of complaint documentation as well as drafting response letters, emails and/or other correspondence;

Forwards information related to customer complaints to department for information and response;

Performs general office duties including, but not limited to, answering telephones, responding to customer service emails, copying, faxing, servicing passenger WAVE accounts and filing;

As assigned, assists with coordination and preparation of schedule deliveries to assure that all scheduling centers are adequately stocked at all times;

Assists in providing coverage in the Kennedy Plaza Information Booth, Photo ID Office, 705 Elmwood Ave and Newport Transportation Center;

Works collaboratively with others;

Responsible for tidying, stocking, and maintaining the front reception area;

[Responsible for the data entry/typing in support of all duties listed above;]{arial",sans-serif"=""}