REQUIREMENTS: High School diploma or equivalent required. Bachelor's degree preferred. Minimum of one year call center or banking experience, and professional Customer Service experience required. Excellent verbal and written communication skills required. Proficient in Microsoft Office products, and the ability to quickly learn new systems required. Ability to work in a structured fast-paced and ever-changing environment required. Ability to successfully maintain required performance standards (i.e. quality, attendance, promptness) required. Ability to be flexible working a schedule during the hours of 8:00am-6:00pm Monday-Friday and 9:00am 3:00pm Saturday (rotating) required. Full Time. JOB DESCRIPTION: This role is responsible for providing exceptional service to our internal and external Customers via the telephone and email. Answer inbound Customer and Branch calls in a courteous and professional manner. Utilize excellent listening skills to understand the Customer's concern or situation. Ensure privacy and security through proper Customer authentication. Provide exceptional Customer Service. Respond to account inquiries, account maintenance, loan questions, online banking troubleshooting, and basic banking information. Troubleshoot and resolve first level Customer complaints in a timely manner. Stay up to date on products/services/procedures by reviewing email notifications, attending meetings and via virtual training. Recommend products and services to Customers such as online banking, mobile apps to better serve their needs. Perform other administrative support responsibilities as department needs arise.