(English follows below)

仕事内容: ホリデイ・インエクスプレスでは、お客様の滞在を特別なものにするため尽力いただけるフロントデスク スタッフを募集しています。ゲストへのサービスを円滑に行い、必要な情報を的確に提供し、お客様のリクエストに迅速に対応して、ゲストへ素晴らしい体験をご提供いただきます。

業務内容: 主な業務は以下の通りです：

• 温かくゲストを歓迎し、ゲストへ特別な体験を提供すること

• IHGリワーズクラブ会員やリピーターのお客様へ、必要なサービスや情報をお届けすること

• ゲストの予約を受け付け、管理し、支払い業務を担うっていただきます

• チェックインとチェックアウトをスムーズに行うこと

• ゲストのニーズを先読みし、リクエストに応じて、カスタマイズされたアドバイスを提供すること

• 支払・請求書の問題、館内・近隣情報などのおすすめまで、ゲストの信頼できる相談相手となること

応募条件:

• コミュニケーションを円滑に取ることができるかた

• 問題解決能力 - 困難をチャンスに変え、ゲストがより良い体験ができるよう努めること

• 日本語に堪能もしくはネイティブであること -（追加の言語スキルは歓迎されますが、必須ではありません）

• 読み書き、基本的な数学、コンピュータスキルに精通していること

福利厚生: 　競争力のある給与、グループホテルの割引、豊富な福利厚生（ReloClub)、業界でも最高水準のトレーニングを提供しております。

私たちからの約束: 私たちの使命は、誰もが歓迎され、アイデンティティーが尊重され、チーメンバーが自分らしく働ける環境を創り出すことです。私たちは、異なるバックグラウンド、経験、視点を持つ人々を常に歓迎しております。

一緒に働く喜びを共有しましょう: 私たちのグローバルなファミリーの一員となり、成長し、力を合わせてホリデイ・インエクスプレスらしい ホスピタリティーを生み出しましょう。

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Kicking off truly memorable guest experiences with the warmest of welcomes

● Acknowledging IHG Rewards Club members and returning guests in person or over the phone

● Taking, managing, and receiving payments for guest bookings

● Making the check-in and check-out process feel swift and seamless

● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

● Fluency in the local language - extra language skills would be great, but not essential

● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At Holiday Inn Express, we’re all about travel that’s simple AND smart.

That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.