Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in product on #TeamAmex.

How will you make an impact in this role?

This role is responsible for leading the Delta American Express Co-Brand Card portfolio. The senior manager will play a meaningful role in supporting the growth of the portfolio by driving product strategy, managing partner relationships, and focusing on how we acquire and engage our customers. The successful candidate will be an energetic, intellectually curious, customer-first analytical thinker with strong project management skills, clear communication, and have a strong attention to detail. Key responsibilities include:

• Be a product champion and subject matter expert for the Delta Small Business Products

• Partner with key internal partners in GCS and Consumer to develop and execute strategies to grow the Delta relationship

• Actively support budgeting, reporting, and other critical portfolio management activities to ensure we are meeting partner commitments

• Leverage data, analytics, and customer insights to support strategic opportunities to grow the Card portfolio

• Act as project manager to influence cross-functional partners (Marketing, Servicing, Technology, Legal, and Compliance)

• Support capability and new product development enhancements to drive demand and best-in-class customer experiences

• Play a key role in the review and management of ad-doc marketing and servicing customer communication strategies

Minimum Qualifications:

• Relevant experience in project, consulting, finance or product environments

• Proven project management and communication skills

• Customer-focused and desire to understand and relate to business owner needs

• Comfortable working with partners

• Excellent oral and written communications skills and proven ability to communicate effectively to audiences at various levels.

• Ability to collect and analyze data/insights to drive winning strategies

• Ability to effectively multi-task and prioritize as business needs evolve

• Strong analytical and problem-solving skills

• Adept in MS PowerPoint, Excel and Word

• High energy, proactive and solutions oriented with strong positive attitude

• Self-starter who thrives in a rapidly changing, dynamic environment

• Passion for learning with a creative and growth mindset

• Bachelor's degree

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24007197