DESCRIPTION:

Duties: Collaborate with business, technology, marketing, legal, and compliance partners to build, refine, and evolve the product roadmap. Develop and maintain clear documentation of the scope, business requirements, use cases, workflows, wire-frames, and other information as needed to support UX research, design and development. Evaluate business requirements, business rationales, technology architecture assessments, technology estimates of effort/story points, design user journeys, and analytics tagging structures/payloads gathered from multiple sources to ensure consistency and determine cross impacts. Distinguish user requests from underlying user needs. Facilitate the execution of cost/benefit analyses in support of usability decisions. Lead design sessions with key partners to address critical business, as well as operating model and process questions that will serve as input into business requirements. Analyze and synthesize key themes from product analytics, user experience research, competitive and market analysis, and company goals to drive product planning. Facilitate QA execution in partnership with relevant technology and peer product teams. Drive UAT execution and production validations to ensure that the delivered solution ties back to the requirements. Support the data driven approach to product development based on inputs such as web analytics, call center data, and client feedback. Support escalations and provide subject matter expertise into production issues and incidents resolution. Work closely with peer product groups on major business initiatives requiring complex multi-faceted solutions.

QUALIFICATIONS:

Minimum education and experience required: Master's degree in Business Administration, Marketing or related field of study plus 2 years of experience in the job offered or as Product Manager, Product Owner, Business Analyst, or related occupation. The employer will alternatively accept a Bachelor's degree in Business Administration, Marketing or related field of study plus 5 years of experience in the job offered or as Product Manager, Product Owner, Business Analyst, or related occupation.

Skills Required: Requires experience in the following: product management of a client-facing company product, including a website or mobile app; Microsoft Excel to manage datasets and create graphical representations of data; JIRA; data management and analytics using Adobe Analytics or Tableau; Product design using Figma or Invision; managing a product roadmap or strategy; creating presentations to communicate product and business information, data, and strategies to senior management using Microsoft PowerPoint.

Job Location: 450 W 33rd St, New York, NY 10001. Telecommuting permitted up to 40% of the week.

Full-Time. Salary: $168,500.00-$200,000.00 per year.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

New York,NY $168,500.00 - $200,000.00 / year