About the Role:

The Team:

The Post – Trade Client Relationship and Services (CRS) Team for triResolve Margin (OSTTRA Collateral Management Solution). The CRS team is responsible for ongoing support of existing clients, providing training & demos, and for testing and onboarding new clients to the platform.

Responsibilities and Impact:

• Daily monitoring/support of incoming queries across a broad spectrum of the client base, with a keen awareness of priorities for urgent vs non-urgent issues.

• Collaboration with internal teams on account management and client feedback.

• Build, document and maintain close relationships with set of assigned clients.

• Work within the Key Business Initiative (KBI) framework where relevant.

• Promote comprehensive and effective usage of the service as appropriate to each client.

• Raise functionality requests and take part in development brainstorming or feature testing.

Compensation/Benefits Information:

S&P Global states that the anticipated base salary range for this position is $60,000 to $100,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role may be eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here (https://spgbenefits.com/benefit-summaries/us) .

What We’re Looking For:

• An engaged and proactive ‘customer success’ mindset. The role requires technical aptitude, exceptional interpersonal and organizational skills.

• Attention to detail, analytical ability and Interest in technology.

• Client-facing or prior support experience.

• The ability to understand complex process flows and concepts, as well as to explain these accurately and concisely to clients.

• Knowledge of finance (including derivatives) and awareness of the trade processing lifecycle would be beneficial.

• Basic understanding of trade reconciliation, collateral management and/or settlement processes ideal.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

About OSTTRA

Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

Learn more at www.osttra.com .

What’s In It For You?

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.

20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

Job ID: 299449

Posted On: 2024-03-25

Location: New York, New York, United States