NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Bachelor in Engineering - Computers/Electronics/Communication or related field

• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant

technology experience

Minimum 12 years of progressive, relevant experience and proven capability to

work in a complex network environment

RESPONSIBILITIES

• Engineers who have a passion for providing outstanding customer service.

• 24x7 support of Enterprise Networks of large global clients that have a distributed

LAN/Wireless/DDI setup

• Will be a part of a team of who are responsible for handling (switching/wireless/DDI)

network operational/problem management issues.

• Ticket resolution - work and resolve trouble tickets, handle ticket escalation

• Queue Management - monitor ticket queue, ensure assignment/resolution and

closure

• Create Method Of Procedure and/or Standard Operating Procedure document

• Plan and execute Change Management processes

• Performance Tuning of network devices and create Service Improvement Plans

• Plan and perform firmware upgrade

• Work with hardware/software vendors to resolve problems

• Train and mentor juniors

• Act as an SME SPOC for certain network products

• Interface with customer on calls and lead technical meetings

• Assist in Root Cause Analysis (RCA)

• Provide technical inputs for weekly/monthly customer service review reports

Working at NTT

1.1.2 PRE-REQUISITES

• Technical expertise on all or either of the following platform

o Cisco catalyst and Nexus switching and wireless

o Arista switching

o HP/Aruba switching and wireless

o Meraki switching and wireless

o Mist wireless

o Infoblox DDI

• Conceptually strong in the following switching and wireless technology

o HSRP/VRRP

o STP/VTP

o VSS/VPC

o Ether-Channels, Stacking of switches (IRF, Cisco Stack)

o Stand-alone AP, IAP, Flex-connects, Wireless bridge

1.1.3 RESPONSIBILITIES

• Engineers who have a passion for providing outstanding customer service.

• 24x7 support of Enterprise Networks of large global clients that have a distributed

LAN/Wireless/DDI setup

• Will be a part of a team of who are responsible for handling (switching/wireless/DDI)

network operational/problem management issues.

• Ticket resolution - work and resolve trouble tickets, handle ticket escalation

• Queue Management - monitor ticket queue, ensure assignment/resolution and

closure

• Create Method Of Procedure and/or Standard Operating Procedure document

• Plan and execute Change Management processes

• Performance Tuning of network devices and create Service Improvement Plans

• Plan and perform firmware upgrade

• Work with hardware/software vendors to resolve problems

• Train and mentor juniors

• Act as an SME SPOC for certain network products

• Interface with customer on calls and lead technical meetings

• Assist in Root Cause Analysis (RCA)

• Provide technical inputs for weekly/monthly customer service review reports

1.1.4 TRAINING AND CERTIFICATION

• Cisco certification and DDi/Aruba /Juniper certification will be added advantage

1.1.5 EXPERIENCE

• Minimum 12 years of progressive, relevant experience and proven capability to

work in a complex network environment

1.1.6 EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field

• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant

technology experience

1.1.7 OTHER SKILLS

• Good communication skills - written as well as verbal

• Passion to work on core technology platform

• ITIL process awareness

What will make you a good fit for the role?

Why Join NTT Global Networks

NTT Global Networks, a business division of NTT Ltd., is a leader in software-defined managed network services for global enterprises focused on providing end-to-end connectivity and unmatched customer support. Our global expertise and network reach include the world’s largest SaaS and Cloud providers. We are a partner of choice for enterprises that require an optimized and purpose-built network solution that empowers their digital transformation efforts, achieving true business outcomes.

We offer the full lifecycle of design, delivery, and ongoing management, with an extensive services suite including:

• Managed SD-WAN helps enterprises optimize their global networks in terms of performance and cost.

• Managed SD-LAN helps enterprises remove the burden of day-to-day management and allows the IT team to focus on the business.

• Managed Secured Gateway and Cloud-based Network Services helps enterprises secure their Internet and Web traffic without investing in technology or infrastructure.

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.