Field Clinical Specialist, NV

Date: May 1, 2024

Req ID: 3252

Location:

Montreal, Quebec

Company: Terumo Medical Canada, Inc.

Department: TMCI NV Sales

Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world’s leading medical device manufacturers with $5+ billion in sales, 20,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products.

Job Summary

Provide technical, clinical, and educational support for all neurovascular (NV) products with the focus on new technologies. Provide didactic, hands-on, pre-clinical, clinical training, and case support to physicians, all hospital personnel, and customers. Lead and support sales and marketing training, clinical education, and understanding of competitive products in the neurovascular market.

Job Details/Responsibilities

• Conduct and support product/clinical education on NV “best practices” with physicians on their initial use, to ensure the safe and effective outcomes for all NV products

• Collaborate with Marketing and. Sales to assist development and provide optimal technical/clinical support for product evaluations, physician new-users, challenging cases, clinical in-services, and other physician training and educational support programs on all NV products

• Conduct and support account CEU programs for product/clinical education on the initial use and support the marketing and sales teams to integrate “best practices” and ensure consistency on optimal clinical techniques for product evaluations, launches, new-user training, and completion of controlled clinical trials and case series

• Lead research and analytics on competitive products and their potential impact on NV business; provide recommendations and support for development of product positioning, education materials, and product development programs

• Interface with representatives from key functional groups, to drive success of NV products, development, and other programs.

• Advance new product development including physician preference testing, pre-clinical testing, evaluation of new products and new product technical case support as needed

• Lead analysis and reporting on clinical performance issues and support post market surveillance as needed

• Lead the development of clinical education materials along with Product Marketing and Clinical Research for use by clinical, sales, and distributors globally

• Support sales team with timely responses to clinical product and procedural questions

• Provide virtual/remote case support to physicians and Territory Managers, over a variety of platforms including MS Teams, Facetime, phone calls, text messages, WhatsApp, or other approved communication methods

• Training requirements for this job will entail complete knowledge of the entire vascular system (cardiovascular) with an extensive knowledge of neurovascular, disease processes and treatment strategies as they relate to the use of all NV products; operating room/angio-suite protocols, sterile techniques as they relate to endovascular treatments; blood borne pathogens as they relate to endovascular treatments; radiation protection; and familiarity with hospital departmental (neuro) policies and procedures

• Assist the sales team in various tasks, including, but not limited to, hospital consignment scans and reconciliation; reporting defective products; dropping off/ picking up products to hospitals; and purchase order collection and processing

• Perform other duties and responsibilities as assigned

Job Responsibilities (continued)

Working Conditions/Physical Requirements

Knowledge, Skills and Abilities (KSA)

• Ability to handle multiple tasks effectively and consistently meet deadlines

• Proven attention to detail

• Ability to work both as a team and autonomously

• Knowledge of complete vascular anatomy (cardiovascular system) and physiology with an extensive focus on knowledge of neuro anatomy and physiology

• Neurovascular/Peripheral catheterization knowledge, techniques, and skills

• Understanding of project management, clinical study project, trials, and personnel management

• Ability to effectively interface/communicate with sales staff, cross-functional teams and worldwide distributor organizations

• Moderate computer and iPad skills with working knowledge of MS Excel, Word, PowerPoint, Teams, and maintaining customer databases

• Ability to effectively interface with physicians, staff, and hospital administration and

• Sales, Marketing peers, R&D, Engineering, and Clinical Research staff

Qualifications/ Background Experiences

• Technical degree, bachelor’s degree, or equivalent combination of education and relevant prior work experience

• Registered Radiologic Technologist (R.T.) CV, VI, Registered Nurse (R.N.) or Endovascular, Cardiac background with a minimum of three to five years of experience in the Angio-Suite (or equivalent) interventional procedures, with experience in neuro endovascular therapies as a technologist or nurse preferred

• Minimum of one (1) to three (3) years of Endovascular or Neurovascular industry experience or a minimum of five (5) years as a Neuro endovascular interventional supervisor or manager in a hospital setting

• Understanding of project management, clinical study project, trials, and personnel management

• Ability to recognize normal and abnormal disease processes as it relates to clinical cases and the use of NV products

• Ability to effectively articulate NV product use, concepts, outcomes, and clinical advantages

• Ability to effectively interface with physicians, staff, and hospital administration

It is Terumo’s policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment.