Specialty/Competency: Managed Services

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 40%

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Solutioning Center of Excellence within the Managed Services Platform will provide you direct interaction with senior leadership and other key stakeholders. You will work with cross-functional teams to execute on priority growth initiatives within this fast-growing platform.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Invite and give in the moment feedback in a constructive manner.

• Share and collaborate effectively with others.

• Identify and make suggestions for improvements when problems and/or opportunities arise.

• Handle, manipulate and analyse data and information responsibly.

• Follow risk management and compliance procedures.

• Keep up-to-date with developments in area of specialism.

• Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.

• Build and maintain an internal and external network.

• Seek opportunities to learn about how PwC works as a global network of firms.

• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

4 year(s)

Preferred Qualifications :

Preferred Knowledge/Skills :

Demonstrates thorough abilities and/or a proven record of success as a team leader:

• Troubleshoot and resolve Java based application incidents, bug fixes, enhancements, and provide “how-to” assistance to end users;

• Perform triaging, resolve tickets, and manage SLAs by implement break-fixes;

• Perform routine maintenance, enhancements for, and tuning of Java backend and front-end applications;

• Assist users in transferring data, creating reports and perform data requests;

• Manage systems integrations to/from the application and assist in data transfers;

• Understand complex customization and business process and implement scalable solutions in cloud or hybrid environments;

• Implement permanent solution by performing Root Cause Analysis (RCA) of the incidents;

• Review existing solutions, identify opportunities for continuous improvements, and perform enhancements to systems, including enhancing system performance in On-prem and Cloud environments;

• Collaborate and work with business and cross-functional teams to identify & implement effective solutions that automates and optimizes technical performance and business processes;

• Work in shifts, provide hand-over to global teams, and provide on-call support during off-business hours;

• Understand Core Java, JavaScript, SQL, SQL, Servlets, JSP, Spring frameworks, HTML5, CSS;

• Work in Cloud-native application development and maintenance (Azure);

• Work in managed services environment providing application support, with proven knowledge on IT Service Management (ITSM) process including incident, request, and problem management; and,

• Demonstrate understanding in finance, mortgage and legal applications is a plus.

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information: https://pwc.to/payrange-v1-mgdsrvcsassociate2