Job Description

Configure and maintain VPN tunnels that support customer data integrations. Scope includes Site-to-Site (S2S) VPN tunnel solutions.

· Experience with Windows server administration.

· Perform routine maintenance tasks such as updating VPN tunnels, O/S and COTS software troubleshooting, updating Operating Systems (Windows Server) and COTS applications, updating security settings, etc.

· Understanding of IT fundamentals to complement software platforms to include Load balancing, DNS, TLS, Virtualization, SFTP, WAF, etc.

· Participate in active monitoring of the server environment to ensure IT platforms meet standards for speed and reliability. Provide analysis to support troubleshooting activities within assigned IT platforms.

· Investigate and troubleshoot platform-related incidents within established SLAs; assist with troubleshooting, fault isolation, and recovery of failed platform components or services.

· Interface with internal IT groups and business units as needed to achieve incident or problem resolution, or to support project activities; interface with vendors as needed to escalate network-related issues and problems.

· Participate in root cause analysis on incidents, helping to drive identification of preventative actions and delivering on the tasks within those actions.

· Reviewing and updating documentation such as diagrams and operational runbooks, ensuring they are current, complete, and correct.

· Prepare, document, and execute platform-related requests and changes within established SLAs.

· Mentor junior team members to expand their technical skillset.

· Must be available to be a part of a 24/7/365 rotational on-call schedule

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Solid knowledge of infrastructure environments (compute, network, storage, etc.) and how they work together.

· Experience troubleshooting network problems related to Site-to-Site VPN connectivity.

· Experience with automated patch management

· Understanding of Single Sign-On (SSO) Azure B2B.

· Experience using Azure Portal, PowerShell, and Azure CLI to manage resources.

· Experience using monitoring/alerting tools.

· Working knowledge of standard network troubleshooting practices and tools.

· Experience assessing IT platform performance, capacity, and consumption preferred.

· Good written and spoken communication skills. · AZ900/AZ104 certification preferred.

· Cisco CCNA knowledge preferred. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.