Description

Are you excited about solving operational challenges, and want real responsibility and ownership for how your program performs? The SSD Delivery Team is looking for a SSD Analyst with a proven record to own part of the delivery program for an exciting new customer offering with faster delivery times.

With a bias of working and managing our last-mile delivery partners, you’ll make sure we have the best relationship possible with our DSP's. You’ll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that’s successful for many years.

Please note that this role can be located in, Spain or Luxembourg

SSD is at the forefront of last mile and ultra-fast fulfillment/delivery innovation. As SSD Analyst on the Delivery team, you’ll have the opportunity to sit at the apex where technology meets operations. We’re looking for a leader capable of diving deep into the operation, building relationships with fulfillment operators and DSP's, formulating key insights, and defining and driving projects to improve our network on behalf of our customers. You will be a key member of the team responsible for collaborating with many partner teams from operations to tech/engineering to find opportunities, and build short term and long term roadmaps to address. The ideal candidate for this role will be highly analytical, creative, motivated, have strong business judgment and a talent for problem solving in a high paced and ambiguous environment.

Responsibilities include:

Ownership of key aspects of delivery and under the roof (UTR) performance which may be part of cost, quality or capacity.

Support last-mile delivery partners across the UK or Europe to meet compliance requirements and prepare routes

Proficient in SQL

Hold regular meetings with partners

Use data to understand partner performance and support improvements

Management of middle-mile processes.

Responsibility for capacity management/limits.

Weekly and monthly reporting on KPIs and projects to improve.

A successful candidate will demonstrate key skills which will be required:

Strong analytical and quantitative skills to identify opportunities, estimate improvements, streamline and automate their work.

Knowledge of operations, continuous improvement and structured problem solving (which may include Lean Six Sigma or Theory of Constraints).

Ability to earn trust and influence a broad group of stakeholders worldwide to achieve program goals.

Curiosity and ability to understand complex technical systems and processes.

Forensic attention to detail.

Ability to manage multiple, competing priorities simultaneously.

Ability to work in a nascent, rapidly changing and ambiguous environment.

Ability to clearly communicate in both written and spoken form to stakeholders at different seniority and in different functions.

A willingness to roll up your sleeves and do whatever is necessary; the mentality of an owner.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

Basic Qualifications

Basic qualification

• Experience in program or project management

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Preferred Qualifications

• Experience identifying and resolving complex issues

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