Description

Are you Customer Obsessed and want to help Amazon use the voice of our customers to drive change? Amazon Customer Service (CS) supports our global customers with more than 100K associates from 153 sites across 40 countries in 19 languages! This team receives customer feedback first hand and finance is key assessing and prioritizing these opportunities. Join us in our effort to provide the best possible customer experience in the most efficient manner.

The pace and growth of the business along with its increasing complexity, make this role an exciting, rewarding, and challenging proposition. As such it will require an individual who is motivated to make a big impact by thinking both locally and globally. The ideal candidate will be a creative and analytical problem solver who is comfortable in a fast-paced, dynamic environment. This customer focused experience opens up several career opportunities across Amazon including advancement opportunities within CS or Amazon finance, to lead CS operational teams, or to develop deeper technical skills as a Business Intelligence Engineer.

Severely disabled applicants with the same qualifications will be given preference. As soon as the application of a severely disabled person is received, the representative body for severely disabled persons at the location is automatically involved in the application process by the recruiter in accordance with section 164 (1) sentence 6 of the German Social Code IX (SGB IX) and, as far as possible, is present at the interviews. Unless the severely disabled applicant rejects this (Section 164 (1) sentence 10 SGB IX). § Section 178 (2) SGB IX remains unaffected by this.

Key job responsibilities

• Build financial models to drive business decisions and make judgement calls on challenges using your understanding of Amazon’s cost structure

• Own the financial and operational plan and financial reporting, create scalable processes and monitor teams for accuracy

• Lead the monthly financial close with detailed P&L analysis, root cause analysis and reporting

• Generate insights from financial data, identify opportunities for greater efficiency, and communicate findings with the leadership team to drive business actions

• Lead projects by overseeing timelines, priorities, auditing quality and resolving issues

• Contribute to the development of finance planning and analysis tools worldwide

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

Basic Qualifications

• A degree in Finance, Mathematics, Economics, or another relevant field

• Relevant experience in a finance role including partnering with a variety of stakeholders across the business

• Relevant experience in managing people

• Relevant experience working with Excel and large-scale data mining and reporting tools such as Python, SQL or Tableau

• Relevant experience in financial modelling

Preferred Qualifications

• Advanced or master’s degree in finance, economics or mathematics, such as a CA, CMA, CWA or MBA

• Experience working in a fast-paced and ambiguous environment

• Experience working in large teams or at a national/multinational organisation

• Experience communicating complex information and solutions to senior stakeholders and influence decisions

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.