ESSENTIAL DUTIES AND RESPONSIBILITIES: * Greet visitors, provide information about Lexington\'s revolutionary history and its historic sites. Promote Visitors Center tour offerings. * Help create visually pleasing merchandise displays and promote the sale of retail merchandise. * Assist with inventory management and financial reporting. * Conduct new product research and assist with the purchase of merchandise; attend wholesale shows; develop vendor relationships. * Help develop monthly staffing schedules, monitor staffing needs, and help maintain payroll/timesheets. * Assist in the training of staff associates on the POS system, sales techniques, product information, inventory stocking, and visitor services. * Monitor staff performance. * Work with the Visitors Center Manager to promote Lexington\'s programs and tour offerings to the local, national, and international hospitality community. This community may include, but is not limited to, hotel concierges, tour operators, corporate entities, visitor and convention bureaus, online sites, local businesses, and Lexington residents. * Collaborate with the Visitors Center Manager on a variety of marketing efforts designed to increase public awareness of Visitors Center programs, tours, and offerings. These may include, but are not limited to, social media, advertising, public relations, trade shows, and special events. EDUCATION & EXPERIENCE: An Associate\'s Degree with a minimum of one (1) year supervisory experience and 1-3 years of retail experience. Bachelor\'s degree preferred. QUALIFICATIONS: A strong commitment to the principles of diversity, equity, and inclusion as cornerstones of excellent public service. Knowledge of: * Revolutionary history relating to pertinent sites/events in and around Lexington and Concord. * Operate computer/POS software necessary for performing assigned duties. * Effective customer service techniques and principles of hospitality. Ability to: * Provide a variety of tourist services, i.e. suggest sample itineraries, make dining and lodging recommendations, etc. * Communicate clearly and concisely, both orally and in writing, and maintain effective working relationships. * Ability to multi-task and prioritize tasks. * Take a leadership role as needed or in the absence of the Visitors Center Manager. * Effectively handle an environment which involves close contact with coworkers and the public. WORKING CONDITIONS & PHYSICAL DEMANDS: All work is performed in-person in a fast-paced environment. Work is subject to frequent interruptions with demands that may require immediate response. Noise level may be elevated at times. Work generally includes physical activities such as moving, reaching, pulling, grasping, bending, and transporting materials and other items (of 50 pounds or less) around the office. Use of phones, computers, and other types of small equipment is required for this position. Must be able to remain in a stationery position for long periods of time.