Overview

As part of the Racker Information Technology team, this position serves to provide end-user support and maintenance for a desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading PC/Apple/Android hardware & software to ensure optimal workstation performance. The qualified candidate will answer Helpdesk requests and provide quality technical support to all customers and will support PC’s and limited Mac's running complex business applications. This position identifies, investigates, and resolves moderate to complex user questions regarding PC/Apple/Android and other peripherals and provides application/software support for various administrative areas.

Starting rate of pay is $23.08-$27.18 per hour, depending on experience.  Our competitive benefits include a continuum of health care options for families and individuals, funding and time for continuing education, retirement investment with employer match, paid vacation for school holidays and breaks, paid sick time, and a 20% discount on childcare services for children of full time staff.

Responsibilities

Additionally:

• Support Office365 environment and applications that connect to Office365

• Provides limited server support

• Experience creating/managing desktop imaging and software packaging process

• Experience managing Android/IOS devices in a central environment preferred

• Ability to provide quality customer service

• Serves on a team in information technology to provide improved overall workstation reliability

• Work with network-based computer management tools for updating, securing and maintaining Racker inventory of staff computers and devices

Qualifications

• Associates Degree with 2 years’ experience, with preferred four years or more of related experiece

• Experience working in a diverse computing support environment

• In-depth understanding of Windows operating systems, Office 365, LAN environment, and hardware platforms

• Experience utilizing network-based computer management tools and troubleshooting hardware/software/business applications/network problems.

• Experience with managing central desktop management tools for PC. Proven track record of excellent customer service and a history of solving root cause issues in a timely manner

• Excellent interpersonal skills and strong written and oral communication skills. Ability to interface with user community verbally and with written documentation. Must be able to document procedures and processes for internal use and user facing communications. Enjoys working in a team environment and helping others.

• Ability to lift up to 50 pounds

Our approach to Diversity and Inclusion -

"A world where all people know they belong."

Job LocationsUS-NY-Ithaca

Category Information Technology

Total Hours 37.5