Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express is on a journey to provide the world’s best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through streamlined data. With continuous changes in the regulatory environment and innovation through data evolving, we play a key role in strengthening GCS critical enablers and supporting new growth opportunities. In partnership with the Enterprise Chief Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management standard methodologies.

The team’s mission is comprised of 3 pillars:

• Drive Strategic Growth & Revenue –Defining the vision and roadmap to enable data as a key asset to power business growth.

• Modernize Data Management –Ongoing data management, data discovery and collaboration across business and technical teams

• Ensure Health of the Commercial Business – Striving for 100% reliability of current data platforms and capabilities while developing more agility and scalability for the future

How will you make an impact in this role?

• Align with Commercial data office initiatives and develop & maintain periodic capability performance analysis as it relates to health, strategic value, volume, efficiencies, cycle time, quality, and service

• Enable effective, efficient working relationship with product and technology partners

• Report on strategic & operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format

• Create and maintain operational scorecards to track and report on KPIs

• Provide support and maintenance to existing management information systems (MIS)

• Generate and distribute management reports & dashboards in accurate and timely manner

• Leverage BI tools to create dashboard and enable team and leadership with actionable

performance insights

• Develops MIS documentation to allow for smooth operations and easy system maintenance

• Align with partners to provide quality solutions & alternatives that meet requirements & project deliverables

• Provide recommendations to update current MIS to improve reporting efficiency and consistency

• Perform data analysis for generating reports on periodic basis

• Develop MIS system for stakeholder management and internal communication

• Provide strong reporting and analytical information support to product team

• Generate both periodic and ad hoc reports as needed

• Understand key data needs and partners with capabilities / product teams to enable the same for reporting

• Analyze system information to identify process improvements for increasing business efficiency and effectiveness.

• Maintain thorough understanding of data and information resources

Minimum Qualifications

• 1-3 years of relevant experience

• Bachelor’s degree in business administration, Finance, Accounting, Economics, or a related field required; Master’s degree preferred

• Expertise in BI Tools (Tableau), data automation for data prep (using SQL, Hive, Python, etc.) and data visualization & dashboarding

• Knowledge of Excel to pull information, data assimilation and reporting/dashboarding

• Analytical, reporting and measurement experience required

• Strong ability to analyze raw data, draw conclusions, and develop actionable recommendation

• Sound business decision-making ability

• Ability to handle multiple projects simultaneously

• Ability to communicate with people of various technical and business background

• Outstanding relationship and influence management skills to collaborate with internal and external partners

Leadership Outcomes:

Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings

• Demonstrate learning agility, make decisions quickly and with the highest level of integrity

• Lead with an innovative mindset and deliver the world’s best customer experiences every day

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Data Mgmt and Analytics

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 24007633