Job Description

Are you ready to seize a leadership opportunity that blends customer relationships with strategic innovation to bring impeccable return of investment to customer service delivery ? If yes, We're on the hunt for a dynamic leader who can blend their business acumen, managed services domain experience, healthcare knowledge expertise and client-centric mindset to redefine excellence in support. If you're passionate about nurturing relationships, driving impactful solutions, and shaping the future of healthcare, your next career move starts here. This is an incredible opportunity to excel in an exciting, fast-paced arena.

At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.

We are looking for a Senior Manager of Support Services based in Sweden to drive success as part of our Support team. Join us and create the future.

Career Level -

Career Level -

Career Level -

Responsibilities

What you will do

In this job, You'll not only manage client relationships but also serve as the critical point of escalation for Client C-Suite and across all lines of business at Oracle Health to ensure swift resolution of high-level challenges that demand executive attention. Your role would demand nurturing partnerships, create referencibility and grow the business.

• Cultivate CXO relationships

• Drive client planning and roadmap

• Be the accountable owner for delivering services to Regional Clients

• Lead risk and escalation management

• Advance client end user experience and achieve high reliability

• Manage individual contributors who are accountable for client support and delivery

• Data-mine to develop and lead service improvement plans

• Follow key success measurements such as client satisfaction, SLAs, escalation management, client retention etc.

• Travel up to 25%

Required Experience

• Bachelor’s degree or equivalent relevant experience

• +10 years of experience in healthcare IT support or implementation

• +5 years of experience of team management

• Client Relationship expérience at C-suite level

• Knowledge of Cerner Millennium is preferred

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer