The League's Veterinary Hospital at CSU Spur team members provide access to high quality veterinary urgent care using an incremental care approach for under-served populations in our community. This position plays a critical role in helping to prevent and alleviate suffering of animals in our community, maximize our impact, enhance the dignity of our clients, and work collaboratively with the veterinary community.

The (new) Dumb Friends League Veterinary Hospital at the CSU Spur campus, is just north of downtown Denver, and is part of the redevelopment of the National Western Center. On the Spur campus, the veterinary hospital will incorporate learning opportunities for the public, through our surgery and dental suites, along with an exam room, that is on view to the public.

Purpose of Position: Assist Practice Manager in the oversight and management of the operations and team at Veterinary Hospital at CSU Spur.

Responsibilities

Manage a team of direct reports as assigned, providing effective communication, leadership, guidance, and resources. Determines staff qualifications and competency; recruits, interviews, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards Work in partnership with the Practice Manager to manage Community Veterinary Services teams at CSU Spur, including; monitor staff safety and regulatory compliance, support scheduling, callouts, and time-off requests, shifting staff resources as needed to maintain hospital capacity, manage the daily appointment schedules to ensure patient care capacity is met each day, develop, maintain, and update standard operating procedures, and ensure that animal care standards are met Functions as a floor manager by providing on shift support in a variety of roles as needed. This includes working directly with the team supporting daily workflow approximately 25% of the time. Ensure staff, volunteer, client, and partner experiences with the hospital reflect the League's brand and core value, compassion always. Manage the volunteer program including recruitment, onboarding, training, evaluation, and recognition Work in collaboration with Veterinary Training Specialist on hospital training programs for veterinary assistants, veterinary technicians, and CSRs. Provide onboarding support to new hospital staff, including CSRs, veterinary technicians, and veterinary assistants Provide insight regarding client needs and provides input into the development of programs to support priority communities Approach challenging situations with a positive perspective, helpful attitude and flexible strategies, seeking the best possible experiences and outcomes for pets and clients Maintain the League's high standard of neat and clean facilities in assigned work areas Partner with Facilities and others as needed to ensure the League's equipment is in good working order Understand and support, as needed, the financial functions of the department including but not limited to accounts payable, payroll, and daily deposits Represents the organization internally and externally with integrity, serving as an ambassador of the League's mission and brand People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and League business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performan e. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources

Organizational Key Competencies

Integrity and Ethics Adapting to Change and Ambiguity Customer and Community Focus Emotional Intelligence Excellence Leadership Key Competencies

Developing Direct Reports Building and Leading Effective Teams Actively engage in personal growth, including continuing education on technical and leadership topics Position Key Competencies

Analytical Thinking Strategic Thinking Critical Thinking Innovation Project Management Conflict Management Successful De-escalation Supervisory or Managerial Responsibility

Veterinary Technicians, Veterinary Assistants, and CSRs Volunteers Travel