Donor Relations & Gifts Coordinator

Position Type: Full Time

Department: Advancement Operations

Summary Description: The Donor Relations & Gifts Coordinator position is a full-time position that is responsible for the accurate processing, receipting and acknowledgement of contributions and assisting in the administration of a multifaceted donor relations program.

The ideal candidate will have strong customer service skills; excellent communication; strong attention to detail; ability to think critically and solve problems; excellent organizational skills; ability to develop positive relationships across campus; be adaptable and have the ability to handle multiple demands and workloads and pivot between projects easily as need

What We Offer: As part of the total compensation for this role, we offer a comprehensive benefits package including:

Medical, Dental, and Vision Insurance 22 days of vacation and 12 days of sick per year Paid seasonal breaks and holidays (20 days per year) Retirement plan (403b) where CC contributes 10% with employee mandated contribution Tuition benefits for employee and eligible dependents Public Service Loan Forgiveness (PSLF) Assistance Program Wellness benefits including free access to the gym, swimming pool, wellness center, and financial consultants

Anticipated Salary Range: $19.25 to $23.88 per hour

Responsibilities:

Gift Processing:

Use gift processing software (AffinaQuest/Salesforce) to record gift and pledge transactions of varying amounts, types, and complexity; observe and comply with rigid and complex policies and procedures that ensure General Ledger integrity and facilitate accurate gift receipting, reporting, and analysis; create and maintain accurate constituent records in AffinaQuest/Salesforce. Maintain a thorough and up-to-date understanding of all internal policies and external regulations as they pertain to gift acceptance, processing, and receipting, and to 501 (3) organization operations. Use web interfaces and transaction processing software to initiate, track, and manage credit card, Electronic Funds Transfer (EFT), and online gifts, all of which must be subsequently recorded in the Advancement Division gift database and transmitted to the General Ledger; use web interfaces to maintain subscriptions for recurring credit card gifts; monitor bank and credit card accounts for both expected and unexpected activity Receive, handle, and store checks and other gift documentation of varying sizes and importance received through the US Mail, interoffice mail, or delivered in person; use custom software to deposit and create a permanent electronic record of these gifts according to specialized rules and policies which will ensure General Ledger integrity. Create and maintain annual payroll deduction pledges. Work with payroll department to set up initial pledges, and review and upload payroll gifts twice per month. Develop and document standard operating procedures. Process adjustments of pledges of various complexity to correct errors or update pledge information based on donor intent. Identify gift adjustments and pass those along to Assistant Director of Donor Relations & Gifts for processing. Contact donors, gift officers, department heads, and other constituents to resolve problems and make decisions regarding gift fund designation and gift accounting. Coordinate matching gift program; ensure matching gift forms are completed accurately, gifts are confirmed on matching gift websites, processed promptly, and recorded appropriately; monitor changes in corporate matching gift policies and procedures to ensure compliance. Provide reports and information needed for fiscal and calendar year-end close processes, audits and other financial inquiries. Manage daily acknowledging and receipting of gifts, as well as year-end receipting for recurring credit card gifts, payroll deduction, and monthly EFT gift . Maintain hard copy records according to gift accounting standards and manage the purging of old records annually.

Donor Relations/Stewardship:

Assist Director and Assistant Director with various donor relations' team projects including, but not limited to:

-Departmental gift notification.-Annual audits of fund usage and compliance.-Scholarship stewardship program, including student survey process and donor notification of scholarship recipients.-Departmental impact reporting process, including initial reach out, follow up and report content creation.-Stewardship events and annual mailings, including donor recognition events, fund performance mailings, etc.-Manage stewardship fund files, including database fund records, electronic records, hard files, and history and purpose documentation for all funds.-Respond to donor, department, and Advancement designation inquiries; research and provide information regarding the status of funds, designation of gifts, student recipients and the stewardship program.

Support events during Homecoming and Commencement weekends as needed.