Description

**While the full salary range for the Emergency Communications Specialist is $22.46 - $37.72 hourly / $46,717 - $78,458 annually, please see below for the anticipated starting salaries. Final salary is based on expe

ANTICIPATED STARTING SALARY IS $26.42 FOR EMERGENCY COMMUNICATIONS SPECIALIST I. This position is a call taker and requires no experience. The full salary range for an Emergency Communications Specialist I - $22.46 - $32.91 hourly / $46,717.00 - $68,453.00 annually.

ANTICIPATED STARTING SALARY IS $25.37 - $35.55 FOR EMERGENCY COMMUNICATIONS SPECIALIST II. This position receives and dispatches calls and requires a minimum of 2 year's experience. The full salary range for an Emergency Communications Specialist II - $26.57 - $37.72 hourly / $52,770.00 - $78,458 annually.

These positions will receive annual pay increases based on a step program. Top out in pay may be achieved in seven years. THE NEXT 911 DISPATCHER ACADEMY WILL BEGIN IN July 22, 2024 All candidates hired for this academy will received a $1,500.00 sign on bonus.

GENERAL STATEMENT OF DUTIES: Under the general supervision of an Emergency Communications Supervisor, this position performs critical public contact and communications work necessary for the dispatching of the Agency and related cities services to emergency and non-emergency situations, providing operational data to agency personnel. Duties EXAMPLES OF ESSENTIAL FUNCTIONS The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required: Answer emergency and non-emergency calls and requests for law enforcement services, receiving essential information relating to the situation. Enters call information into computer aided dispatch equipment (CAD) to dispatch deputies and officers to emergency and non-emergency situations. Utilizes computer/teletype systems to query and enter operational data. Searches agency files and records to locate and relay operational data and information to agency personnel. Uses maps, map books, computerized maps, and the Internet to determine jurisdictions and properly locate call locations. Updates patrol line-ups to correctly reflect Patrol personnel on duty and the corresponding assigned vehicle. Answers agency business telephone calls; provides routine data and information to telephone inquiries; may transfer/direct inquiries to proper agency staff; may refer telephone calls to responsible outside state, court, agencies, departments, and/or individuals. Monitors and updates CAD with the latest information to remain current with call for service activity and officer's status. Monitors alarm systems. Conducts and/or participates in daily and monthly equipment and operator testing to include TTY equipment and individual performance. Utilizes computer systems to make emergency and non-emergency notifications. May assist in conducting training of new Emergency Communication Specialists. Operates computers and standard office equipment, including commonly used computer software programs, as well as any other standard office equipment as required by the position. Maintains regular and acceptable attendance at such level as determined at the Sheriff's Office discretion. Is available and willing to work such overtime per day or per week as the Sheriff's Office determines is necessary or desirable to meets its needs. Interacts effectively with others and exercises good judgment when dealing with people in sensitive situations. May be assigned other duties as necessary. Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of street and road systems, geographical patterns and numerical (address) system of Arapahoe County. Knowledge of and the ability to operate computer aided dispatch equipment (CAD). Knowledge of CCIC/NCIC. Ability to work under pressure and utilize stress ma agement skills. Excellent multi-tasking skills. Ability to listen, talk and type simultaneously. Ability to act and react to emergency and/or threatening situations in a manner consistent with the law, policies, and procedures. Ability to communicate effectively in both verbal and written English. Ability to communicate effectively with angry, emotional, and excited persons via telephone. Ability to remain calm under urgent circumstances. Ability to maintain confidentiality of records and information. Ability to distinguish different auditory tones. Ability to track multiple pieces of information at one time and conduct follow-up as necessary. Ability to establish and maintain effective working relationships with supervisors, co-workers, and the general public. Ability to apply sound reasoning and decision-making. Ability to operate computers and commonly used computer software programs, as well as any other standard office equipment as required by position. MINIMUM QUALIFICATIONS: EDUCATION: High School Diploma or G.E.D. equivalent. EXPERIENCE: One (1) year of general public safety experience. OR Any combination of education and experience that satisfy the requirements of