Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities NONAPPROPRIATED FUND POSITION DESCRIPTION JOB TITLE: Waitstaff JOB SERIES: 7420 PAY LEVEL: NA-03 DUTIES AND RESPONSIBILITIES: Performs necessary preparations in assigned area prior to opening the dining room such as setting the tables, preparing pantry, and other daily preparations. Presents menu, offers suggestions to patrons, and answers questions about menu items. Records desired selections from guests and turns in the orders for preparation to the kitchen by an electronic register system. Serves ordered items and beverages to patrons in a timely manner. Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Observes dining processes and responds to additional patrons¿ requirements by inquiring of their needs. Replenishes utensils, refills water glasses and is alert to patron spills or other special needs. Concludes dining experience by acknowledging choice of club and inviting patrons to return. Clears and cleans table and the immediate area as needed. Resets the table in preparation for the next guests. Issues checks and accepts payment by processing credit card transactions and cash in accordance with cash handling requirements. Maintains communication with Club management, waitstaff, kitchen staff, and other club staff to make sure the patrons' needs are met. Keeps kitchen staff informed by noting timing of meal progression. Responsible for assigned stations and following any special instructions by supervisor. Responsible for complying with standard methods and procedures such as conduct, etiquette, dress code, serving techniques, and complete familiarity with the menu and any subsequent day to day changes. May be required to work at outdoor events such as festivals and special events performing various duties including serving orders to customers. May be required to assemble food products. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as required. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications MINIMUM REQUIREMENTS: Must be at least 18 years of age AND have graduated from high school or been awarded a certificate equivalent to graduating from high school; OR Have completed a formal vocational training program; OR have received a statement from school authorities agreeing with preference for employment rather than continuing education. (Valid documentation will be required upon hire.). Must be able to perform prolonged standing, walking, reaching, lifting and carrying objects up to 10 lbs independently and objects over 10 lbs with assistance. Must be able to accommodate a flexible work schedule to include weekends, holidays, and night time. Must obtain a Food Handlers Card. Must be able to complete Controlling Alcohol Risks Effectively (C.A.R.E) to assure serving alcohol responsibly. Must complete Cash Handling Training Course before handling fund and Refresher Course once per year. Knowledge of basic math. Excellent customer service skills and good communication skills orally and in writing. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.