H.O. Penn Machinery

HIRING IMMEDIATELY

Rental Business Process Supervisor

OPEN TO LOCATION:

Poughkeepsie, NY, Bloomingburg, NY, Holtsville, NY, Medford, NY, Bronx, NY, Newington, CT

Pay : $72,000 - $85,000/year, (dependent on relevant experience)

Bonus Potential: 15%

Benefits:

• Medical/dental/vision insurance

• 401(k) with company match

• Company provided cell phone, laptop, and vehicle

• Holidays & competitive PTO

  Key Qualifications :

• 2 years’+ experience in equipment-related industry required

• Ability to travel up to 75% of the time (between all branches)

• Excellent communication, (both written & oral), organization, and problem-solving skills

• High proficiency level with computer systems, specifically DBS & IRS

• Excellent customer service skills

• A desire to mentor and support others

• Ability to negotiate and close deals

• Clean & valid driver’s license required

  Responsibilities

  An efficient rental process driven by the management of rental coordinator workflow organization and streamlining

• Ensure coordinators are following proper quoting, contract and record keeping procedures

• Ensure accurate rental billing is done daily

• Manage cash rentals to ensure coordinators are following policy

• Drive operational consistency across branches to minimize wasted man hours

• Ensure the rental coordinators are providing customers with unparalleled responsiveness in meeting their rental needs

• Increase familiarity with IRS/Informer metrics reports and dashboards

  Staff and develop people to achieve all key results

• Build & maintain environment characterized by high productivity and high morale

• Effectively manage employee performance (goal-setting, providing feedback, coaching, timely reviews, recognition, holding people

• Develop people to consistently achieve or exceed job expectations

• Ensure a culture of safety through ongoing communication and timely completion of safety initiatives and reinforcing safe work habits

  Maximized fleet utilization and revenue opportunity derived through improved machine readiness

• Work closely with branch Service Departments to enforce shop turnaround times on rental machines while ensuring proper billing of maintenance and warranty repairs

• Manage time to ready process with coordinators

• Manage slow rents report and address issues with coordinators

• Review and act on aged call offs and reservations to maximize machine availability

  Inventory Control through assisting the Corporate Rental & Used Manager

• Ensure attachment inventory is adequate with the correct mix for the NY and CT markets and is accurately noted in DBS/IRS

• Ensure units are not being shipped without a contract

• Reduce the risk of lost attachments by managing the attachment inventory and ensure the proper attachment process is followed

• Schedule and assist with periodic physical yard inventories

  Key expenses for the Rental Department managed in an effective manner

• Reduce hauling expenses through relationship building with new and existing vendors and negotiating better rates

• Manage the rental damage assessment and billing processes

• Serve as backup rental coordinator as needed

  Qualifications

• 2 years’+ experience in equipment-related industry required

• Ability to travel up to 75% of the time (between all branches)

• Excellent communication, (both written & oral), organization, and problem-solving skills

• High proficiency level with computer systems, specifically DBS & IRS

• Excellent customer service skills

• A desire to mentor and support others

• Ability to negotiate and close deals

• Clean & valid driver’s license required

  Physical Requirements:

• Standing and/or sitting for prolonged periods of time

• Hand coordination (typing and writing)

• Occasional forward bending and reaching

• Occasional walking and climbing stairs

• Carrying (up to 20lbs.)

  Reasonable accommodations made as needed.

  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.