Customer Host (Front of House - Reception)

Salary: £23,400

Location: Office-based in Basingstoke

The Role

The Customer Host (Front of House - Reception) will create a positive first impression ensuring all our customers receive a warm and friendly welcome. You will be passionate about delivering professional, efficient and exceptional customer service at all times whilst demonstrating excellent organisation skills by providing general office administrative duties.

You will be…

• Responding to first line enquiries in the reception area from customers or colleagues, managing the arrival of participants on site and sign posting effectively to the relevant activity and colleague

• Acting as an ambassador for Fedcap in the delivery of customer service and social innovation

• Listening, share and act on feedback from customers through purposeful interactions

• Procuring office supplies and stationary

• Managing diaries of training and meetings rooms

• Performing daily office walkthroughs supporting the office in its delivery of Health and Safety

• Building and supporting our customers through an awareness of local opportunities and events

• Taking a proactive approach to engage, interact and support customers where possible.

• Administratiton of Petty Cash and assisting with associated payments.

Person Specification

About you…

Can you embrace our company values which are Kindness, Respect, Integrity, and Innovation?

• Experience of answering first line customer queries and providing customer focused service delivery in a face-to-face and result driven environment

• Excellent communication skills; confident, warm and welcoming.

• The ability to build rapport and work effectively in a, sometimes, challenging environment

• Organisation skills and ability to priorities

• Experience of general office administrative duties

• Experience of appropriate IT systems including Microsoft Office packages and databases

Key Competencies:

• Adaptability

• Results focused

• Customer centric

• Rapport building

• Resilience

• Quality & compliance.

What else can we offer you?

• You won’t work on weekends or bank holidays!

• A monthly benefits scheme worth £500 with access to over 900 retailers

• A cycle to work scheme that is open all year long!

• Laptop and mobile phone for every employee!

• Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.

• The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees

• A two-week Induction and training programme

• Company annual leave, including a buy/sell scheme

• Free life cover!

• Pension with a 4% match from Fedcap

Equality, Diversity, and Inclusion

Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

Disability confident employer

Fedcap is a recognised Disability Confident Leader with commitments to aim to recruit, retain and develop disabled people within the company. We encourage applications from people with disabilities and will offer to support with reasonable adjustments where required.

Veterans and service personnel

Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

Advert expiry: If you are interested in the position we recommend applying at your earliest convenience. Fedcap reserves the right to withdraw a job advertisement at any time.

INDHP