BI Analyst - Operational Analytics - IM D&A

Job Role: BI Analyst

Location: Bangalore, India

Business Intelligence/Analytics:

• Responsible for Testing and support of Operations Analytics. Demonstrates ability to interpret and refine customer requirements and effectively fulfils information needs using available business intelligence and analytical tools and techniques or through development of ad hoc queries and or macros.

• Visualization expertise needed to be able to provide actionable insights.

• Delivering BI/ analytics small solutions in a pro-active and timely manner based on assigned priorities and uncompromising quality with effective testing practices applied.

• Communicate progress on assigned initiatives to management and customers of the initiatives.

• Able to balance tactical day-to-day delivery of MIS with new MIS/BI builds.

Project Management:

• Identify scope, avoid scope creep, provide estimations, adherence to estimation, communication around progress, delivery with quality checks in place, communication to stakeholders, lessons learned – apply to next deliverable.

Solution Capability:

• Design and devise solution for small to complex BI delivery projects, including identifying static (e.g. Excel/Access) and dynamic (e.g. SQL, Oracle) data sources, alignment to business requirements, gaps in available processes and data, best path forward to delivery BI/ analytics/ insights to business leveraging existing tools/ capabilities with sustainable solutions.

• Comfortable building sustainable yet tactical solutions despite lack of enterprise solutions with offline and online data sources while working with technology for “end state” solutions.

Business:

• Knowledge/ prior experience of Operations, Health Insurance strongly preferred with demonstrated experience in driving operational metric reporting/MIS and improvements while working directly with internal and external customers.

• Ability to interpret data to understand key drivers for results and principal factors leading to the numbers and impact of a metric on other functions.

Cross Functional:

• Knowledge/ prior experience of Operations, Health Insurance.

• Senior leadership communication skills.

• Adaptability, multitasking without impacting quality, ability to handle pressure, changing priorities.

Tools:

• Must Have: Expertise in QlikView or Qlik Sense for 2-3 years.

• Expert in Excel/Access and other MS office suites – 4 – 5 years.

• Exposure/ knowledge of additional BI & Analytics tools: Cognos/ Business Objects: 4- 5 years.

• SQL expert: 4 years.

• SharePoint or other collaboration tools – 2 – 3 years.

• Total work experience in BI/ Analytics: 6 years.

• Qualification: Bachelors with 8 years of work experience or master’s with total 6 years of work experience.

• AWS experience is good- to-have but not mandatory.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.