At Nespresso, our journey started with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee. Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee.

Position Snapshot

• Nespresso Italy, Milan headquarters (Assago)

• Nespresso welcomes people with disabilities

• eCommerce, B2C Team

• Permanent contract

• University Degree in Statistics, Management, or similar.

• Approximately 6 years' experience in a Business Analyst role in eCommerce & Digital, including platform management (mobile & Social)

• Previous people management experience would be highly appreciated

• Fluency in Italian and English is mandatory.

Position Summary

As the Country eCommerce Analyst & Project Manager, you will play a crucial role within the eCommerce Department, working closely with the eCommerce Manager.

This role will involve capturing and analyzing online user behaviours, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and presenting findings and clear recommendations to teams and leaders within the organization.

A significant aspect of this role is the managerial component, which involves leading and managing a team member, ensuring teamwork and effective collaboration.

A Day in the Life of the eCommerce Business Analyst & PM:

• Advanced Analytics: Analyze e-Business metrics and KPIs, track website performance, business trends, customer behaviour, and other key success indicators.

• Strategic Recommendations: Suggest improvements to the website UX and business actions based on data analysis to enhance customer satisfaction and performance.

• Operational and Strategic Planning: Plan, measure, and execute plans to improve business performance.

• Data Management: Build data models, manage reports and dashboards with BI tools, with mandatory knowledge of Power BI and GA.

• Stakeholder Engagement: Develop relationships with Digital, eCommerce, and Marketing to turn insights into action. Communicate complex information to non-technical stakeholders.

• Leadership: Manage and lead a team member, fostering a collaborative and results-driven environment.

What Will Make You Successful?

• Mandatory knowledge of data modeling with Power BI (or similar BI tools) and Google Analytics. Experience with SQL will be considered as a plus. Familiarity with website structure, A/B testing, and UX optimization.

• Leadership Skills: Experience in managing at least one team member, demonstrating strong leadership and team management abilities.