Description

This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems.

AWS built a specialized group of service teams responsible for the work we are doing with the U.S. Intelligence Community. Engineers on these teams implement innovative cloud computing solutions and solve technical problems.

Amazon Simple Storage Service (S3) is storage for the Internet. Through the use of pioneering techniques in distributed computing, developers are able to durably store their data on Amazon’s proven computing infrastructure to achieve virtually limitless storage capacity at minimal cost. Amazon S3 provides a simple web services interface that can be used to store and retrieve any amount of data, at any time, from anywhere on the web. It gives any developer access to the same highly scalable, reliable, secure, fast, inexpensive infrastructure that Amazon uses to run its own global network of web sites. The service aims to maximize benefits of scale and to pass those benefits on to developers.

The S3 Engineering team is responsible for maintaining and improving our government customer’s cloud storage solutions by reacting to operational incidents while also delivering new and exciting S3 features. We're looking for an Engineer to join our team and be based in Annapolis Junction, MD.

We’re looking for innovative engineers for the largest storage service on the internet. This position is perfect for professionals interested in creating tools and automation so that engineers can be as hands-off as possible. We want our service to be as automated as possible and that can only be done by having engineers who understand how to think big, simplify solutions to complex, never before seen problems; all while ensuring that the customer continues to have the best experience possible.

We are seeking an engineer who is focused on operational excellence and troubleshooting complex system operations. They should also have a good understanding of Linux, networking and general knowledge of cloud services. At Amazon we have a drive to create the best customer experience possible, with the customers being both AWS customers and the other engineers at AWS who will benefit from collaborative contributions to ongoing operations and improving our support to our service.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

In this role, you will be able to take a defined project, break down the work to help define milestones, and feedback mechanisms. You will identify when implementations are not highly available or have defects; you investigate systemic patterns. You will resolve, mitigate, or escalate operational concerns in a timely manner.

A day in the life

• Investigating new ways to improve operations and defining new solutions to solve technically complex cloud issues for our customers.

• Taking a proactive approach to maintaining service health by investigating performance outliers through metric analysis and log diving.

• Increasing service knowledge by diving deep into its architecture to better understand system configuration and dependencies.

• Studying and learning along some of the industry’s top experts on cloud computing and storage.

• Expanding regional coverage for Amazon’s Simple Storage Solution (S3).

• Building and launching AWS services from ordering hardware to deploying software.

• Participating in an on-call rotation.

• Supporting the U.S. Intelligence Community and Defense agencies to implement innovative cloud computing solutions and solve unique technical problems.

About the team

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

We are open to hiring candidates to work out of one of the following locations:

Annapolis Junction, MD, USA

Basic Qualifications

• 3+ years of systems administration experience (Linux/Windows).

• Experience working with scripting languages.

• Excellent communication skills and the ability to work well in a team.

• In lieu of above relevant work experience, degree in Computer Science, Engineering or a related field.

• Current, active US Government Security Clearance of Top Secret or above

Preferred Qualifications

• 3+ years experience with cloud computing technologies.

• 3+ years of networking experience.

• 3+ years of experience with support procedures and methodologies for production computing environments.

• Experience automating routine tasks.

• Experience troubleshooting.

• Experience with performance and log analysis.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.