Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities NONAPPROPRIATED FUND POSITION DESCRIPTION JOB TITLE: Desk Clerk BUSINESS TITLE: Guest Services Agent FLSA STATUS: NON-EXEMPT JOB SERIES: 1173 PAY LEVEL: NF-01/02 INTRODUCTION: This is a developmental position from NF1 to NF2. At the entry level, the incumbent serves in the developmental capacity performing duties under closer than normal supervision. To be the target grade level, the incumbent must have one year of hotel desk clerk experience, be a certified Front Desk Representative from American Hotel and Lodging Educational Institute, complete all the necessary trainings, and be able to perform the duties in this position description independently. The supervisor must recommend the incumbent prior to advancement to the target grade level. This position will advance to the target level without competition. DUTIES AND RESPONSIBILITIES: Performs the full range of administrative duties at hotel front desk independently. The duties include but not limited to: Accepts reservations, registers guests, assigns rooms, issues keys, calculates and posts all charges to guests' account, presents statement, and collects payment. Maintains eligibility lists for rooms. Answers and operates telephone system. Sells retail merchandise and alcohol beverages. Prepares reports concerning reservations. Maintains records of inventory of supplies and property. Answers questions about location of activities and tourist attractions in Okinawa. Responsible for change fund and its corresponding reports. Conducts yen/dollar conversion/reconversion operations along with appropriate documentation. Coordinates with ARMP (Army Recreation Machine Program) on cash related issues with gaming machines. Provides jackpot payouts to customers as required. Receives and attends to guests¿ inquiries, complaints, and requests. Advises leaders of any maintenance or guest problems. Calls emergency maintenance if warranted. May perform room inspections and prepare deficiency reports. May coordinate handling and movement of furniture and supplies between rooms. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 20lbs may be required. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications BASIC REQUIREMENTS: Must be at least 18 years of age AND have graduated from high school or been awarded a certificate equivalent to graduating from high school; OR have completed a formal vocational training program; OR have received a statement from school authorities agreeing with preference for employment rather than continuing education. (Valid documentation will be required upon hire). QUALIFICATION REQUIREMENTS: Ability to operate personal computer. Ability to communicate effectively in English both orally and written. Ability to identify and resolve problem areas and recommend or execute solutions. Must complete the Cash Handling Training Course before handling cash and a refresher course once per year. Must be able to perform prolonged standing, walking, reaching, and light lifting. Must be able to accommodate a flexible work schedule including nights, holidays and weekends and stand Typhoon Duty. Must be able to obtain Government Owned Vehicle (GOV) license. To be hired at NF2, in addition to meet all the requirements above, the candidate must have at least one year working experience as a hotel desk clerk in related field. This activity is a drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.