Description

Amazon Air is seeking a motivated self-starter to innovate in the air cargo space to ensure that our aviation transportation network continues to delight customers with fast and accurate delivery. You will work cross-functionally to identify and implement air and ground solutions to complex problems at global scale throughout the air supply chain.

The Air Service Performance Program Manager uses detailed root cause analysis to identify both point and systemic failures in the supply chain and partners with internal and external stakeholders as required to drive performance through the continuous improvement process. This position designs and executes new processes, policies, goals, and solutions that increase delivery efficiency, reduce errors, decrease costs, and improve the company’s overall transportation program, specifically related to air freight. This role requires someone who takes ownership of issues, conducts thorough deep dives, and is a critical thinker who can quickly pivot depending on where the analysis takes them. In the long-term space, this position will bring impact by developing scalable solutions that improve performance in a growing air network.

The role requires staying connected to the day-to-day air operation to understand the sources of process variation impacting on-time delivery reliability of the air business, but also being able to prioritize effectively so as to balance immediate requirements against long-term projects. Strong communication skills are necessary for success in this position, as this role interacts with a variety of teams; the program manager must be able to interact through both speech and writing with different audiences, including the executive level. This is a high judgment role that requires someone who can operate without structured guidance, navigate ambiguity, and take decisive action when necessary.

Key job responsibilities

• Creating a best in class air operation network with appropriate metrics to continually improve air transportation operations

• Communicating effectively with both external (Service Providers, Air Carriers, Vendors) and internally (Finance, Technology, Fulfillment Center, Linehaul, Sort Center, Delivery Station) customers

• Creating reports and process improvement initiatives to improve air and ground operations

• Communicating goals, roles, responsibilities, and desired outcomes to cross-functional project teams to gain buy-in while delivering to project schedules

• Addressing barriers through problem solving, communication, and active coordination with stakeholders

• Working within time constraints to meet critical business needs (often managing multiple, time-sensitive and high priority initiatives simultaneously), while measuring and identifying activities performed and ensuring service requirements are met

• Able to systematically escalate problems or variances in the operating plan to the relevant owners and teams, following through to resolution to ensure they are delivered

• Navigating through ambiguity, managing and coordinating multiple project assignments simultaneously in a fast-paced, deadline-driven environment, accepting ownership and accountability of the process and delivering on commitments

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA

Basic Qualifications

• Bachelor's degree

• 3+ years of program or project management experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

• Experience using data and metrics to determine and drive improvements

• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• Master's degree in business, engineering, operations, supply chain, transportation logistics

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.